Frequently Asked Questions
Answers to general questions about BransonShows.com
How can I contact BransonShows.com?
What hours are available to speak to a Customer Service Representative?
You can contact us directly via e-mail, telephone, fax or mail! Visit our Contact Us
page for an easy-to-use email form for all of your questions, concerns or comments. If you'd rather speak to someone directly, please give us a call at one of the phone numbers listed below. Our customer service representatives are on hand seven days a week to assist you!
Toll-Free Order Hotline: 1-800-987-6298
Customer Support: 1-417-823-0981
Group Sales: 1-417-823-0981 Ext. 250
Direct Fax: 1-417-823-8468
1325 W. Sunshine #537
Springfield, MO 65807
How do you sell so many different Branson tickets?
Our friendly and knowledgable Customer Service Representatives
are on hand seven days a week to assist you! Representatives can be reached from 8:00 a.m. Noon to 8:00 p.m. (CST). We even have limited hours of operation on holidays! These hours are subject to change, and you may be asked to leave a message if we are experiencing unusually high call volume. If you do leave a message, we guarantee a prompt return phone call to assist you.
Is there a fee to use your services?
Over the years, we have developed and maintained excellent partnerships and relationships with the properties listed on BransonShows.com. It is our hope that by offering a variety of lodging and attraction options, you will be able to return to our site again and again for all of your Branson vacation planning!
Can I get brochures for a specific show or attraction?
In order to make your Branson planning hassle-free, our pricing is designed to include all taxes and a small service fee, so the quoted price is all you will pay - there are absolutely no hidden charges! Because we value strong working relationships with the lodging and attraction venues, however, our prices are comparable to gate price.
Where can I find more detailed information about Branson?
We try to provide you with complete information about each lodging or attraction on our Web site. If you cannot find the information you are looking for online, our knowledgable customer service representatives are available to assist you. Because we work closely with so many different venues, it would be impossible to maintain and ship print brochures for them all, but we encourage you to explore our Virtual Brochures online!
Is there any way I can give a Branson vacation as a gift?
We pride ourselves on offering one of the most comprehensive Branson Web sites out there! For additional information on shows, shopping, traveling, events and much, much more, please visit our collection of Branson articles. We have literally hundreds of articles that will give you an insider's look at all the things to see and do in Branson!
Why should I use bransonshows.com to plan and book my vacation?
We happen to think a Branson vacation is a great gift idea! For that reason, we've made it easy for you through our convenient Gift Certificates. Simply choose the amount you'd like to give, fill in some basic information and you'll be ready to give the gift of fun and relaxation to somebody special! The gift certificate can used for any of our products, including shows, lodging, tours and attractions.
Questions About Orders
Besides offering one of the most comprehensive Branson sites on the Internet through our informative articles, local weather forecasts, and user-friendly custom packages
we also guarantee top-quality customer service. Friendly representatives
are on hand every day of the week to answer questions, help you make reservations, follow up and make sure your Branson getaway is exactly what you had in mind. Believe We truly aren't happy until you are!
Frequently asked questions about placing orders.
What forms of payment do you accept?
Do you offer custom Branson vacations?
Individuals may use Visa, MasterCard, Discover and American Express.
Is my personal information and credit card number safe?
As a matter of fact, that's our specialty! Just let us know when you plan on arriving
in Branson, and we'll give you a list of shows that will be performing during your stay as well as other attractions and activities. You also have the opportunity to add on the lodging of your choice to completely customize your Branson trip!
I'm just looking for lodging. Can I make reservations only for a hotel?
What if I only need show or attraction tickets with no lodging?
Of course! Just click on the Lodging
options at the top and left-hand menus on the page and browse through our wide variety of lodging.
What if I need to make a change on my order after it has been placed?
No problem! You'll have the option of adding on lodging to your order or skipping ahead and only purchase show, attraction or dinner tickets.
What if I need to cancel my order?
Because your order is secured through the various Branson venues, a $20 processing fee will be assessed to any changes, including date or time changes. If you have questions about the date or time of your reservations, please call our toll-free number to speak with a customer service representative. Changes can not be processed within ten days of your arrival date. Please refer to the terms and conditions for more information.
Something came up and I had to cancel my order. When will I receive my refund?
Please be sure to read our terms and conditions for detailed information about our cancellation policy. Because we secure your purchase with our vendors, we have a set cancellation policy. All cancellation must be processed through BransonShows.com, not the individual vendors. If you have any additional questions, please contact our customer service department for more information.
How do I get the best seats for shows and concerts?
BransonShows.com will process the refund back to the credit or debit card you used to place your order. Once the refund has been issued, it can take banks up to 30 days to post the credit back to your account.
How far in advance do I need to make my reservations?
You'll receive the best available seats at the time your order is processed, so it's best to make your reservations as far in advance as possible for the best available seats. The sooner you complete your order, the better chances you will have of getting prime seating as most Branson shows fill up quickly!
When will you charge my credit card?
It's always best to make reservations as early in advance as possible to ensure availability and, in the case of some shows and attractions, receive the best available seating. If you're last-minute vacation shopping, though, we will still be more than happy to assist you. As a matter of fact, you can even place your order to up one hour before the scheduled time as long as the product is still available.
Once I've placed my order, how will I check-in at my hotel and get my attraction & show tickets?
Your card will typically be charged within 24 hours of the time your order was placed.
How can I find out more details about a show, tour or attraction?
You'll receive vouchers at our customer service center for your lodging, show tickets and activities. The quickest way to receive your voucher instructions is via e-mail, which you will generally receive within 72 hours. You'll receive instructions on how to pick up the vouchers, and you can always contact our customer service department for more assistance. You can also choose to have the voucher instructions printed and mailed to you, which generally takes seven to ten business days.
An error message appeared while I was placing my order. What should I do?
Questions About Properties
We work hard to offer you the most comprehensive information about each of our products! Click on Detailed Info for the complete description page that offers photos, a schedule and customer comments. Be sure to browse through our vast list of Branson articles as well, as many top shows and attractions are described in complete detail here. If you still have questions, please feel contact
our customer service department.
Answer to Questions Regarding Specific Shows, Lodging & Attractions
How will I know where my lodging or attraction is located?
How can I contact the venue I've booked directly?
Leave that to us! Your ticket vouchers will include a printed map or addresses of all the show, attractions and hotels you've booked. Need additional help? That's why we're here! Just contact one of our Customer Service Representatives and they'll be more than happy to assist you.
Where can I find a schedule of performances and pictures of the shows I want to see?
Just give us a call and we will gladly work with our vendors on your behalf. Have a special request or detailed question? Just let us know and we will do our best to work your situation out with the vendor. We'll also print a map and/or address to the show, hotel or attraction you've booked directly on your bransonshows.com voucher.
What if I want to find lodging close to a certain show or attraction?
When you visit our Shows or Attractions pages, click on Detailed Info under each listing. You'll have access to photos, schedules, customer comments and other important details about each venue or location.
We understand your desire for convenience and accessibility! Simply visit our hotels page and select "Sort By Distances" from the top menu. Choose up to five shows and attractions you'd like to be near and click start search. Our technology will then sort the lodging by its distance from your selected locations and also give you the total distance in miles! Branson vacation planning just doesn't get any easier than this!